Tool box for disc turret DIN 69880 -30 (VDI 30) DMG Netservice – on board. THE NEW DMG MORI NET SERVICE - QUICK, SECURE AND INTUITIVE Thomas Wolf, COO, DMG MORI Service We found out why the new remote service ensures quick, secure and intuitive support in an interview with Thomas Wolf (COO Service). “Remote service” as a topic has been followed for a long time in DMG MORI Service.
- Multi-user conference: Operators, service experts, service technicians and, if required, also experts from the plant can act as a group and provide a targeted service solution.
- Visual support with SERVICEcamera: Targeted support for service solutions, applications and training thanks to real-time transmission via the serviceCAM.
- More extensive access to CELOS, IPC, NC and IoTconnector: Faster and higher solution quota because of more extensive access to the machine
- Higher security standards: Maximum security thanks security safety architecture
We found out why the new remote service ensures quick, secure and intuitive support in an interview with Thomas Wolf (COO Service).
Dmg Mori Netservice 4.0
“Remote service” as a topic has been followed for a long time in DMG MORI Service. What hopes do you have for NETservice, the brand new successor?
We have had a simple form of the remote service solution in our range for a long time now. But with the introduction of the new NETservice, we are setting a new benchmark that is simply incomparable with the previous tool. We will be able to identify, or even solve, the problems of our customer far more often over the phone, which in turn will allow improved planning of service capacity. Both sides benefit from this.
Dmg Netservice
That sounds interesting. How does the new NETservice differ from its predecessor?
Dmg Net Service Client
Dmg Netservice Download
Dmg Netservice 4.0
The new NETservice permits in-depth access to CELOS, IPC and NC, which in itself promises a higher resolution rate over the DMG MORI hotline. Also, the new multiuser conference can be used to add more DMG MORI experts to the session so the problem can be solved quickly together. But the highlight is the plug-and-play connection of the SERVICEcamera, which DMG MORI developed itself. Visual support due to live streaming from the machine straight to the DMG MORI hotline allows for significant time savings during the problemsolving process.